Refund policy

Return & Refund Policy

We want you and your pet to be happy with every order. Here's how returns and refunds work across our product categories.

Coffee

Because our coffee is fresh roasted to order, we're not able to accept returns on opened bags for hygiene and freshness reasons. If your coffee arrives damaged, defective, or isn't what you ordered, please contact us within 14 days of delivery and we'll make it right with a replacement or a refund.

Pet Supplies

Pet supplies ship directly from the manufacturer and may be returned within 14 days of delivery, provided the item is unused, unopened, and in its original packaging. Please contact us before sending anything back so we can provide return instructions, since return shipping goes directly to the manufacturer. If an item arrives damaged or defective, let us know within 14 days of delivery and we'll arrange a replacement or refund at no cost to you.

Pet Treats

Because many of our pet treats are handmade and perishable, we're unable to accept returns on opened or partially consumed treats. If your treats arrive damaged, stale, or otherwise not as expected, please contact us within 7 days of delivery and we'll send a replacement or issue a refund.

How to Request a Return or Refund

Reach out to us with your order number and a description of the issue, and we'll walk you through the next steps. We may ask you for photos so we can file a claim with the carrier if needed. Refunds are issued to your original payment method once a return is received or an issue is confirmed, and typically take 5 to 10 business days to appear on your statement.

Questions

If you're ever unsure whether something qualifies for a return or refund, just ask — we're happy to help.