FAQ

Shipping

  • How long will it take to get my coffee?

    • Each batch is freshly roasted. It takes us 3 to 5 days to roast and get your order out the door. 

  • How long will it take to get my pet treats?

    • Most of our pet treats are handmade, and if our supplier has them in stock, they will be shipped out right away. If they are out of stock, it may take them a few days to make and package more. We work closely with them in most cases to monitor their inventory to help keeping this from happening. 

  • How long will it take to get my pet supplies?

    • In most cases the non-food items will be coming from China, although I do look for suppliers that make things in the USA. It may take up to 21 days to receive your product. 

  • How much is shipping?

    • In most cases, a lot of our suppliers offer free of very low cost shipping. If the shipping is low cost, I absorb the cost to give better deals to you. Some suppliers offer free shipping on orders over a certain amount. It will be possible to have a mixed order that you will need to pay shipping. 

      For example, if you order a bag of coffee and a bag of dog treats. The vendor for the dog treats charges shipping on orders under a certain amount, but my roasting house doesn't charge shipping. You will get charged for the shipping of the bag of dog treats.  You can see this information on the checkout page, by clicking the shipping dropdown.

Refunds

  • Process

    • Reach out to us through, the Contact Us page, with your order number and a description of the issue, and we'll walk you through the next steps. We may ask you for photos so we can file a claim with the carrier if needed. Refunds are issued to your original payment method once a return is received or an issue is confirmed, and typically take 5 to 10 business days to appear on your statement.

  • Quick Basics

    • If we messed up, and shipped out the wrong product, we will replace it at no cost. We may need photos to go back to our suppliers.

    • If the product came damaged, we will replace it at no cost, but may need pictures of the shipping box and damaged product.

    • If you ordered the wrong size, grind, or  put the wrong address. We cannot offer a refund. 

    • If a Porch Pirate, stole the package, we will offer a replacement at a discounted price. 

  • Coffee

    • Because our coffee is fresh roasted to order, we're not able to accept returns on opened bags for hygiene and freshness reasons. If your coffee arrives damaged, defective, or isn't what you ordered, please contact us within 14 days of delivery and we'll make it right with a replacement or a refund.

  • Pet Supplies and Other Stuff

    • Pet supplies ship directly from the manufacturer and may be returned within 14 days of delivery, provided the item is unused, unopened, and in its original packaging. Please contact us before sending anything back so we can provide return instructions, since return shipping goes directly to the manufacturer. If an item arrives damaged or defective, let us know within 14 days of delivery and we'll arrange a replacement or refund at no cost to you.

  • Pet Treats

    • Because many of our pet treats are handmade and perishable, we're unable to accept returns on opened or partially consumed treats. If your treats arrive damaged, stale, or otherwise not as expected, please contact us within 7 days of delivery and we'll send a replacement or issue a refund.

Treat Sourcing

  • Pet Treats

    • We do not order any pet treat form China. I do everything in my power to validate where the manufacturer sources their ingredients. If they, respond with we source globally, and will not elaborate... They will not be sold here.

  • People Treats 

    • We have nothing at this time, but we will follow the same rules as our pet treats.